Archive for the 'customer satisfaction' Category

08
Jun
12

Ignorance or Willful Misspeak?


At The Kosher Scene, we never thought we would become either consumer advocates or customer service people, it just never was part of what we envisioned, though… I guess being restaurant critics, where we show you the good and warn you of the pitfalls is somewhat akin to “consumer advocates,” perhaps?

Yesterday we received an angry email – from a faithful reader – with photos, and receipts clearly showing some deceiving advertising. The sum involved here was a paltry $2.40, so it obviously was not the money that motivated her email, rather it was the principle that caused her frustration and complaint.

The reader – who prefers her name withheld – went to a store at the 1700 block on Avenue M, in the Flatbush area (Brooklyn), this past Wednesday. The handwritten sign in the window promised a 15% special on “ANY 3 BOTTLES OF WINE,” she asked for a champagne and the bottle of Bartenura Asti was offered her as a “Champagne.” Needless to say, it isn’t any such, this Asti is merely a nice sparkling wine, but let’s set that aside for a moment.

She bought the Asti and two other bottles, expecting her 15% percent discount, then she was told by Chris, the store clerk, “A champagne is not a wine,” therefore it was not eligible for the discount, she then picked up a fourth bottle so as to get her discount on the other two… Chris also called Hal, his boss, who told our reader “Whiskey and bourbon are not wines, and champagne is not a wine.”

The Asti‘s label clearly says “Sweet Italian Sparkling Wine.” It clearly calls it a wine, NOWHERE is this bottle described as a “Champagne,” neither in the front, nor in the back! In all fairness, however, any store has the right – at its sole discretion – to decide which items are or are not part of any given special. To misspeak about a champagne (which – in this case – is not even a champagne by any stretch of the word!) not being a wine is something very different. At best it shows the clerk’s utter ignorance of the products the store carries, at worst it’s a deliberate misrepresentation.

Is champagne a wine? The Wikipedia says:

Champagne

Champagne, situated in eastern France, close to Belgium and Luxembourg, is the coldest of France’s major wine regions and home to its major sparkling wine. Champagne wines can be both white and rosé. [my emphasis].

Sharon Tyler Herbst and Ron Herbst‘s Food Lover’s Companion – on page 128, says:

Champagne; champagne [sham-PAYN] This most celebrated sparkling wine [my emphasis] always seems to signal “special occasion….”

There are myriad definitions of champagne online and in print clearly showing champagne as a wine, thus Chris, the store’s clerk, claim is absolutely wrong. If he did not intend to have sparkling wines on sale, why not just say in his handwritten sign that sparkling wines are not eligible for the sale?!?!? It would have saved the store a faithful, free spending, patron!

Was it worth for this merchant to so callously lose a customer over a mere $2.40 discount?!?!?

CS




Enter your email address to subscribe to this blog and receive notifications of new posts by email.

Join 7,650 other followers

Calendar of Posts

August 2014
S M T W T F S
« Jul    
 12
3456789
10111213141516
17181920212223
24252627282930
31  

Archives

Visit our friends at the Kosher Wine Society

Noach: Stranded and Branded

Buy the book…

Category Cloud

18 Restaurant baking baking recipe baking recipes BlogTalkRadio cheese Chef David Kolotkin Chef Jeff Nathan Chef Lévana Chef Lévana Kirschenbaum chicken chicken recipes cookbook authors cookbooks dairy cuisine dairy recipes Esti Berkowitz fine dining fine kosher dining fine kosher dining in Manhattan fine kosher restaurants fine restaurants fish fish recipes Geila Hocherman Gotham Wines & Liquors Internet Radio Irving Schild Jack's Gourmet Jewish history kosher kosher baking kosher baking recipe kosher baking recipes kosher beef kosher beef recipes kosher cheese kosher chefs kosher chicken dishes kosher chicken recipes kosher cookbook authors kosher cookbooks kosher cookery Kosher cooking kosher cooking classes kosher cooking demos kosher cuisine kosher dairy kosher dairy cuisine kosher dairy recipes kosher desserts kosher dining kosher dining in Brooklyn kosher dining in Manhattan kosher dining in NY kosher fine dining kosher fine wines kosher fish kosher fish recipes Kosher food kosher Israeli wine kosher Italian cuisine kosher meat dishes kosher meat recipes kosher meat restaurants kosher meat restaurants in Manhattan kosher Mediterranean cuisine kosher parve recipes kosher poultry dishes kosher poultry recipes kosher recipes kosher restaurant review Kosher restaurants kosher restaurants in Brooklyn kosher restaurants in Manhattan kosher restaurants in New York City kosher restaurants in NY Kosher Revolution Kosher Scene kosher soup recipes kosher wine kosher wines Lévana Lévana Kirschenbaum meat recipes parve recipes Passover Pomegranate Supermarket poultry poultry recipes Prime Grill Royal Wine Corporation Shavuos Shavuos recipes Susie Fishbein The Kosher Scene The Kosher Scene Radio Show Uncategorized Wine

BlogTopSites


<a href="//www.blogtopsites.com/food-drink/" title="Food & Drink Blogs" target="_blank"><img style="border:none" src="//www.blogtopsites.com/v_158881.gif" alt="Food & Drink Blogs" />
<a target="_blank" href="//www.blogtopsites.com" style="font-size:10px;">blog sites


Follow

Get every new post delivered to your Inbox.

Join 7,650 other followers

%d bloggers like this: